Thank you for shopping at Jovian Climb. We take pride in the quality of our products, and we want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully before making a purchase.

1. General Policy

At Jovian Climb, we currently do not accept returns or offer refunds once an order has been confirmed and dispatched. However, we understand that issues can arise with your order, and we are committed to resolving any problems related to damaged or faulty products.

2. Damaged or Defective Products

If you receive a product that is damaged or defective upon delivery, please contact us within [Insert time frame, 48 hours] from the date of delivery to report the issue. We will gladly assist you with a resolution, which may include:

  • Replacement of the damaged or defective product.
  • Repair of the damaged item (if applicable).

To process your request, we may ask you to provide the following:

  • Photos of the damaged or defective product.
  • A brief description of the damage or defect.

Please reach out to us at [email protected] with your order number and details of the issue. We will review your case and respond as quickly as possible.

3. Wrong Item Delivered

In the rare event that you receive the wrong item, please contact us within [Insert time frame, 48 hours] of receiving your order. We will work to resolve the issue by:

  • Sending you the correct product.
  • Arranging for the collection of the incorrect product (if applicable).

We may ask you to return the incorrect product, but Jovian Climb will cover any return shipping fees for this process.

4. Exchange Policy

We currently do not offer exchanges for products once an order has been placed and shipped. If you receive a damaged or defective item, please contact us immediately, and we will provide a solution as stated above under “Damaged or Defective Products.”

5. Cash on Delivery (COD) Payment

As our payment method is Cash on Delivery (COD), no advance payments are made online, and the payment for your order will be collected upon delivery. This means there is no immediate financial transaction to refund after delivery, as the payment occurs at the time of receipt.

6. How to Contact Us

If you encounter any issues with your order, please reach out to us at [email protected]. We are happy to assist you and will respond to your inquiry as soon as possible.

7. Changes to the Return and Refund Policy

Jovian Climb reserves the right to update or modify this Return and Refund Policy at any time. All changes will be reflected on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.