Thank you for choosing Jovian Climb! We are committed to delivering your products in a timely and secure manner. Please take a moment to review our Shipping Policy for more details about the shipping process, delivery times, and any applicable charges.
1. Shipping Methods
We offer standard shipping for all orders, and products will be shipped directly to the delivery address you provide when placing your order. Jovian Climb works with trusted shipping carriers to ensure that your products reach you in the best possible condition.
2. Shipping Locations
We ship worldwide. No matter where you are located, we will do our best to deliver your order as quickly and safely as possible.
3. Order Processing Time
- Order Confirmation: Once your order is confirmed, it will be processed within 1-2 business days
- Shipping Time: After processing, the shipping time may vary based on your location. Estimated delivery times are as follows:
- Local Orders: Typically delivered within 3-7 business days
- International Orders: Typically delivered within 7-14 business days
Please note that delivery times may be affected by factors such as customs clearance, local postal services, and holidays.
4. Shipping Costs
- Standard Shipping Fees: Shipping costs are calculated based on the delivery location and the weight of your order. The final shipping cost will be displayed during the checkout process before you confirm your order.
- Free Shipping: We may offer free shipping on certain promotions or for specific regions. Any promotions or free shipping offers will be clearly indicated on the product pages or during checkout.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information (if applicable) so you can track your package. You can use the tracking number to monitor the progress of your delivery through the carrier’s website.
6. Delivery and Collection
- Cash on Delivery (COD): As our only payment method is Cash on Delivery (COD), the payment for your order will be collected upon delivery of the product to your address.
- Failed Delivery Attempts: If a delivery attempt is unsuccessful (for reasons such as an incorrect address or no one available to receive the package), we will attempt to contact you for re-delivery. If no contact is made within [Insert time frame, e.g., 5 business days], your order may be returned to us, and you may need to pay for re-shipping or other fees associated with the failed delivery.
7. Shipping Delays
While we strive to meet our delivery timelines, please be aware that certain events can cause delays, including but not limited to:
- Weather conditions
- Holidays and peak seasons
- Customs clearance (for international orders)
- Local postal service delays
- Unexpected issues with shipping carriers
In case of any significant delays, we will inform you and keep you updated.
8. International Shipping
For international orders, please note the following:
- Customs and Duties: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These additional charges are the responsibility of the customer and must be paid upon delivery.
- Shipping Time and Delays: International shipping times can vary greatly depending on the destination country, customs processing, and other factors. Please allow additional time for your order to arrive.
9. Shipping Restrictions
While we strive to serve as many locations as possible, there may be certain regions or countries where we are unable to provide shipping due to logistical or regulatory constraints. If this is the case, we will notify you during checkout.
10. Contact Us
If you have any questions regarding your order or shipping, please feel free to contact us at [email protected]. We are here to help and will respond to your inquiry as quickly as possible.
11. Changes to the Shipping Policy
Jovian Climb reserves the right to modify or update this Shipping Policy at any time. All changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any changes.